CustomCD :: About Us

About Us

CustomCD is a leading outsourcing provider of on-demand and fully-personalized CD and DVD product fulfillment. Far more than just a disc duplicator, CustomCD’s 43-person technical team creates end-to-end solutions for various vertical industries, such as download software and games, online photo and video services, hosted email providers, employee development and training, and entertainment. To serve customers worldwide, CustomCD maintains fulfillment centers in both Europe and the USA. CustomCD is owned by Digital River, Inc., (Nasdaq: DRIV), the world’s largest provider of ecommerce services for the computer software and games industries.

Successful companies rely on CustomCD to meet their on-demand CD and DVD product fulfillment needs. Clients include RealNetworks, Inc., Atom Entertainment (Viacom), Sonic Solutions, Riverdeep Inc. (Houghton Mifflin Harcourt), WildTangent, PopCap Games, Digital River, Inc., and many others.

Personalized CD and DVD Products Mailed Directly to Your Customers Worldwide.

Dynamic content management, burn-on-demand technology and custom packaging for unique
order level messaging.
Full color printing.
Worldwide shipping from locations in the USA and Germany.
Zero upfront investment required.

Same Day Shipping:

Most orders are fulfilled the same business day when received by:

Location	Time
USA	6:00 PM (PST) Mo.-Sa.
Germany	3:30 PM (GMT+1) Mo.-Fr., 11:00 AM Sa.

Orders are routed to one of our two global fulfillment centers
(Portland, Oregon and Krefeld, Germany).
Customers in the USA and Europe receive their orders within
1-5 days, depending upon shipment method.

Create New Sales and Marketing Opportunities

Backup CD of download software and game orders. Cross-sell trial versions of your other software products on the same disc, dynamically burned according to customer profile.
“Long tail” deep catalogue products.
Trial CDs.
Custom bundles and compilations.
Personalized Gift CD and DVD.
Archive CD and DVD, DVD Slideshow and Video DVD.

Eliminate Inventory Investment and Management

Free your organization from the expense and hassle of inventory planning and investment.
Never experience product stock outs.
Insure your CD and DVD products are always current.

Outsource Production with Complete Solution

API and custom software development facilitate integration into your ecommerce system or order process.
Highly scalable production environment with thousands of personalized disc products created and fulfilled daily.
Design services provided for packaging, disc faces (“labels”) and other materials.
Reporting.
Customer communications and self-service tools.
Enhanced order deliverability through address standardization and verification process.
Ecommerce solution available.
English, German, French, Italian, Spanish, Dutch plus Asian languages supported.

Management Team

Jeff Bianco,
Founder

Jeff is an entrepreneur with 25 years of experience in the software industry. He has extensive experience in installed-base consumer marketing and value-add programs for software publishers. He founded IA Users Club Inc. in 1993, from which he sold a division of his company, GraphicCorp., to Corel in 1999. In 1996 Jeff founded CD LabelCorp, which sells CD labels and label applicators. In 2000, he launched SpellChecker.net, which provides spell-checking solutions to Web sites. Jeff earned his BA from University of California, Berkeley.
After three years of building CustomCD, Jeff sold it to Digital River.

Robert Zimmermann,
Operations, Germany

Robert brings over 15 years sales and marketing experience in the software industry. He has worked for several leading German software publishers as Sales Director, Director of Business Development and Marketing Director. In 2003 he has founded his own company that provides software based economics training to the German industry and consulting services for developers and software publishers all over the world. Since July 2005 Robert has managed CustomCD.de GmbH.

Scott Jensen,
Operations, Portland

Scott brings 20 years of direct response experience that includes call center, customer service, CRM, fulfillment, mail order, packaging, distribution and sourcing. He also brings broad industry knowledge and insights from having worked in the business services, software, Internet, gift, outsourcing and consumables industries for such companies as GraphicCorp, CD LabelCorp and SpellChecker.net. Scott has a proven track record in managing people, projects and processes. He earned a BA from Portland State University.

Doug Caviness,
Worldwide Sales and Business Development

Doug brings 20 years of high tech and consumer experience from start-up to Fortune 500 companies, including Hewlett-Packard, Egreetings Network, IMSI, and Broderbund (Riverdeep Inc.). Doug brings extensive business development experience that includes technology and content licensing, distribution, and M&A. He has served in roles that include VP Business Development, General Manager, and VP Marketing. Doug earned his MBA from University of California, Davis and a BA from Principia College.

Maxim Kortunov,
Lead Software Engineer, Software Architect

Maxim is an experienced software architect and engineer. His extensive computer knowledge and rich experience allows us to develop the reliable, flexible, and easily adaptable software that is used in our day-to-day production environment. Maxim's background and experience comes from working for large companies and on different skill oriented projects (telecommunication, billing services, customer services, low level and core application modules). His knowledge allows us to utilize state-of-the-art computer technologies along with best software development practices in our project. Since the beginning of the CustomCD project, he has been its software architect and lead engineer.